Design and Development of UBARA Chatbot (Universitas Bengkulu Academic Response Assistant) as an Integrated Information Service for the Academic Community and General Public

Sendy Gyta Klaudya; Tiara Eka Putri

doi:10.70656/ijcse.v3i02.932

Authors

Sendy Gyta Klaudya Information System Study Program, Department of Engineering, University of Bengkulu
Tiara Eka Putri Information System Study Program, Department of Engineering, University of Bengkulu

DOI:

https://doi.org/10.70656/ijcse.v3i02.932

Keywords:

Chatbot, Natural Language Processing, Information Services, Information Systems, University of Bengkulu

Abstract

This research aims to design and develop the UBARA Chatbot (Universitas Bengkulu Academic Response Assistant) as an integrated information service solution accessible to both the academic community and the general public. The primary challenge identified is the fragmented distribution of academic information across various platforms, which complicates the process for users to obtain information quickly and accurately. The chatbot system was developed using a Natural Language Processing (NLP) approach to interpret user input in natural language and provide relevant responses based on the available knowledge base. The system architecture consists of a React-based frontend for the user interface, a Node.js-based backend for system logic management, and a language processing module that handles query interpretation and information retrieval. Implementation results demonstrate that the chatbot is capable of providing rapid and accurate responses tailored to user needs, regarding both academic inquiries and general university information. Functional testing indicates that the system operates according to the designed scenarios and is capable of handling various types of user queries. Consequently, the UBARA Chatbot serves as an effective solution for enhancing information service accessibility, reducing administrative workload, and supporting digital transformation within the Universitas Bengkulu environment.

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