Development of a Monitoring Information System for New Sales Indihome with a Telegram Bot at PT Telkom Akses Bengkulu

Andini Istiqomah; Willi Novrian; Dirgan Wisang

doi:10.70656/ijcse.v3i02.907

Authors

Andini Istiqomah Information System Study Program, Department of Engineering, University of Bengkulu
Willi Novrian Information System Study Program, Department of Engineering, University of Bengkulu
Dirgan Wisang PT Telkom Akses Bengkulu

DOI:

https://doi.org/10.70656/ijcse.v3i02.907

Keywords:

Bot Telegram, Google Spreadsheet, Monitoring Data, Python, Web Automation

Abstract

Monitoring of Indihome New Sales data at PT Telkom Akses Bengkulu is still done manually via a Google Spreadsheet dashboard. The process of taking screenshots and distributing daily reports by the helpdesk causes delays in information delivery and is inefficient in supporting real-time management needs. This study aims to design and implement a Telegram bot to automate dashboard screenshot capture, simplify report distribution, and improve data monitoring efficiency. The method used is the prototype method with data collection techniques through observation and interviews. The data used consists of daily sales monitoring data from the Google Spreadsheet dashboard, which is updated hourly with dynamic data volumes, and is then analyzed to determine system requirements. The results of the study show that the system is capable of reducing processing time from 2–5 minutes to approximately 30 seconds. Additionally, the system facilitates information distribution through command features and interactive buttons, with outputs in the form of images and text. The implementation of this system contributes to improving the efficiency and speed of accessing real-time monitoring information.

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