User Interface Design for a Mobile Super App of DISKOMINFOTIK Bengkulu Province Using the Design Thinking Method
DOI:
https://doi.org/10.70656/ijcse.v3i02.885Keywords:
User Interface, Design Thinking, Super App, Usability Testing, System Usability Scale, E- Government, Mobile ApplicationAbstract
The DISKOMINFOTIK of Bengkulu Province does not yet have an integrated digital platform capable of consolidating various public services— such as commodity information, education, tourism, healthcare, taxation, employment, and public complaints—into a single application that is easily accessible to the public. This condition requires citizens to access multiple separate channels, resulting in low efficiency of government digital services. This study aims to: (1) identify user needs for government digital services in Bengkulu, (2) design the user interface of a DISKOMINFOTIK mobile Super App using the Design Thinking method, and (3) produce a UI/UX design prototype ready for testing. The Design Thinking method is implemented through five stages: Empathize, Define, Ideate, Prototype, and Test, with data collected through a document study of the Bengkulu Province Super App masterplan and direct observation at DISKOMINFOTIK. The results of this study produce interface modules including onboarding, home, commodities, education, tourism, healthcare, taxation, employment, and public complaints. Usability testing using the System Usability Scale (SUS) method involving 10 respondents resulted in an average score of 78,00, indicating that the prototype falls within the Acceptable (Good) category according to users.
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